We respect your privacy and your personal rights. The responsible and legally compliant handling of personal data is very important to aclue, Platz 3, Lucerne, 6039 Root (“aclue” or “we”).

This online data protection declaration (“Declaration”) describes the way in which we process personal data about you when you visit our website, use services via our website and the online customer center (“Customer Center”) as a customer or contact Aclue via chat (collectively, “aclue Online Services”).

With regard to our processing of personal data within the scope of the European Union's General Data Protection Regulation (GDPR), this statement is supplemented by the Data Protection Statement (EU/EEA).

By using the aclue Online Services, you agree to this online privacy policy and consent to our processing of personal data in compliance with the applicable data protection legislation and the following provisions.

Personal data is all details and information that relate to a specific or identifiable person.

In addition to your contact details such as name, telephone number, address or email address, as well as other information that you provide to us, for example when registering, placing an order or participating in competitions or surveys and the like, this may also include your IP -Address that we register when you visit our website and combine it with further information such as the pages accessed and reactions to offers displayed on our websites.

Our customers can use their aclue login in the customer center to manage products and services as well as personal data, view and check invoices and connection records or use other aclue online services. When you register to set up your aclue Login, you can choose whether we authenticate you using your mobile phone number, your landline or by post.

After you have registered and logged in with your access data, we can use your online usage data, such as the way you use our Internet pages and the services in the customer center or data that you provide to us via the Internet pages and the customer center other customer data that we collect and process in connection with your use of our products and services, linked and processed for the provision of services and functions in the customer center, for marketing purposes and for the evaluation, improvement and new development of services and functions.

In addition, the “General Data Protection Declaration”, which can be accessed under the following link, provides you with information about the manner in which we process other customer data in connection with your use of our products and services as well as your rights in accordance with Swiss law.

To the extent that our processing of other customer data is subject to the scope of the European Union's General Data Protection Regulation (GDPR), the "Data Protection Declaration (EU/EEA)" linked below will provide you with information about the manner in which we process it, the legal basis for this Processing and your rights:

So-called cookies are used on the aclue website. These are small files that are stored on your computer or mobile device when you visit or use one of our websites. Cookies store certain settings about your browser and data about the exchange with the website via your browser. When a cookie is activated, it is assigned an identification number (cookie ID) that identifies your browser and allows the information contained in the cookie to be used.

Most of the cookies we use are temporary session cookies that are automatically deleted from your computer or mobile device at the end of the browser session. We also use persistent cookies. These remain stored on your computer or mobile device after the end of the browser session. These permanent cookies remain stored on your computer or mobile device for between one month and ten years, depending on the type of cookie, and are automatically deactivated after the programmed time has expired.

The cookies we use are used to enable various functions on our website. For example, cookies help to save your country and language preferences and your shopping cart across different pages of an Internet session.

By using cookies, we can also record and analyze the usage behavior of visitors to our website. This allows us to make our Internet pages more user-friendly and effective and to make your visit to our Internet pages as pleasant as possible. We can also show you information on the site that is specifically tailored to your interests.

We also use cookies to optimize our advertising. Cookies allow us to present you with advertising and/or special goods and services that may be of particular interest to you based on your use of our website. Our goal is to make our Internet offering as attractive as possible for you and to show you advertising that corresponds to your presumed areas of interest.

Cookies record usage information, such as the date and time of access to our website, the name of the website visited, the IP address of your device and the operating system used.

For example, cookies also provide information about which of our websites you visit and from which website you came to our website. We can also use cookies to understand the topics you research on our website.

The cookies or corresponding technologies stored on your computer or mobile device may also come from other independent third parties such as advertising partners or internet service providers.

These cookies enable our partner companies to address you with individualized advertising and to measure its effectiveness. The cookies from partner companies also remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has expired.

Our advertising partners only receive access to data based on an identification number (cookie ID). This is online usage information such as our Internet pages that you have visited and what content you have used.

For aclue customers who have registered, the online usage information may be linked to information about the use of aclue products and services as well as demographic data such as age group, region of residence and gender and made available to advertising partners. Our customers have the opportunity to object to the use of such data by advertising partners at any time using settings in the customer center or by notifying us at a customer contact point.

In order to obtain information about the use of our Internet pages and to improve our Internet offering, we use web analysis tools. These tools are usually provided by a third party. As a rule, the information collected for this purpose about the use of a website is transmitted to the third party server through the use of cookies. Depending on the third-party provider, these servers are located abroad.

The data is transmitted by shortening the IP addresses, which prevents the identification of individual devices. The IP address transmitted by your browser when using third-party tools is not linked to other data from these third-party providers. A transfer of this information by third parties only takes place due to legal regulations or as part of order data processing.

We also use so-called re-targeting technologies on our websites. This allows us to address users of our website with advertising on third-party websites. The display of advertisements on Internet pages is based on cookies in your browser, a cookie ID and an analysis of previous use.

If you use our website from an EEA member state (EU and EFTA member states with the exception of Switzerland), we only use the following third parties to detect traffic from the EEA and control the use of tools as well as to fix errors and optimize our website Party cookies and tracking technologies.

• Google Analytics

If you want to prevent your use of these tools, you can proceed as described in the following section.

Most internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device using the appropriate function on your browser.

A list of the technologies used with information about the providers, the purpose of the respective technologies, the corresponding options for preventing or restricting their use, and further information from the respective providers can be found on this page.

If you decide not to accept our cookies or the cookies and tools of our partner companies, you will not be able to see certain information on our websites and use some functions that are intended to improve your visit.

We also use so-called social plugins on our website. The plugins can be identified by the logo of the respective social network.

All plugins used are set up in a 2-click process. This means that the respective plugins are only activated when you click on the provider's icon.

When you access a page on our website that contains an activated plugin, your browser establishes a direct connection to the provider's servers. The content of the plugin is transmitted directly to your browser by the respective provider and integrated into the page. By integrating the plugins, certain information is transmitted to the third-party provider and stored by them.

If you are not a member of the relevant social networks, it is still possible that they will find out and save your IP address via the social plugin. If you are logged in to one of the social networks, the third-party providers can directly assign your visit to our website to your personal profile in the social network. If you interact with the plugins, for example by clicking the “Like”, “+1”, “Tweet” or “Instagram” button, the corresponding information is also transmitted directly to a third-party server and saved there. The information is also published on the social network, on your Twitter or Instagram account, and shown to your contacts there. The purpose and scope of data collection and the further processing and use of the data by the third-party providers as well as your related rights and setting options to protect your privacy can be found in the third-party data protection information. You can find a list of the plugins we use and further information from the respective providers on this page.

If you would like to prevent Google, Facebook, Twitter or Instagram from assigning the data collected via our website to your personal profile in the respective social network, you must log out of the relevant social network before visiting our website . You can also load the plugins with specialized add-ons for your browser such as “NoScript” (https://noscript.net/). or “Ghostery” (https://www.ghostery.com/) completely.

If you use our chat solutions as a way to contact aclue, we process the transmitted chat content, the time and duration of the communication as well as technical information about your device such as the IP address in shortened form, the operating system and the browser type Purposes of dealing with your request and providing our service. In addition, the data can be used for quality assurance and training purposes.

A corresponding entry is made in our customer systems. Further processing (e.g. statistical evaluations, development and improvement of automated response systems) only takes place in anonymized form. Aclue works with third parties at home and abroad to process the data.

Please note that if you use a third-party application to chat with aclue, their terms of use also apply. With some third-party providers you must expect that they reserve the right to view the content of the chat.

aclue uses the third-party applications listed below as part of the chat solutions they offer:

For the chat solution on the websites, aclue uses the service provided by our supplier Drift. When you use the chat, your data is transmitted from the browser to Drift using a secure protocol. The data is stored encrypted on the Drift infrastructure in the Netherlands/UK. 

We store and process your personal data for as long as necessary to achieve the purpose for which they were collected or as required or permitted by law. Your personal data will then be deleted from our systems or anonymized so that you can no longer be identified.

You have the right to receive information about your personal data processed by us in writing and free of charge at any time. You can send us your request for information in writing and enclose a copy of your identity card or passport to our postal address.

You also have the right to request the correction of incorrect personal data. You also have the right to have your personal data deleted, provided that we are not required or permitted to retain some of your personal data due to applicable laws and regulations.

Information on your rights in connection with our processing of personal data within the scope of the European General Data Protection Regulation (GDPR) can be found in Section 6 of the Data Protection Declaration (EU/EEA).

If you have any questions or concerns, you can contact us as follows:

• By Contact form
• By telephone: +41 41 360 24 00 
• By post: aclue, Platz 3, 6039 Root D4